你有没有在网上和各种出版物上看到过那些兜售美国正在消失的东西的清单？ They’re sort of fun and sort of sad in the sense that some wonderful things are going away or are already gone forever.

我会想念有秒针的手表的。 And I rarely get a handwritten note any更多的 – somehow an email just can't compare. I don't like the fact that newspapers are going away; 我知道所有的信息都在网上，但我喜欢拿着并阅读一篇真正的论文。

其他一些正在消失的东西还好，比如室内吸烟和拨号上网。 I can’t say that I really miss typewriters or pay phones either. 我从来都不是一个业余无线电爱好者。

科技创造了大量的效率，也带来了大量的伤亡。 我喜欢自动柜员机的便利，但我确实怀念过去在银行里和我聊天的那些友好的人。 我喜欢我的智能手机，但有时候它应该关机。

Many of these lists tell us that customer service is disappearing, and in general that's true. 这是一个自助结账、免下车咖啡、自动应答服务和手机移动应用的时代。 It’s all designed to save time and make us 更多的 efficient so we can pack 更多的 into our day – so that we can do 什么, exactly?

Great customer service has become a rarity – with a few noteworthy exceptions. The Ritz-Carlton has a mantra that perfectly describes their commitment to their customers: “Ladies and gentlemen serving ladies and gentlemen.” 我喜欢这样。

在房地产行业，照顾好客户是悦博体育业务的核心。 In fact, we're actually in the 的关系 business. The "How-can-I-help-you?" business. The "What-can-I-do-to-make-your-life-easier?" business.

悦博体育曾经依赖的许多东西似乎都消失了。 So I feel especially lucky to work in a business that prides itself on spending 更多的 time with its customers, imparting 更多的 knowledge to its customers, and working much harder than ever before to 个人 help our customers. 这在温德米尔永远不会消失。